1. Water is natural resource and
freely available so why should I pay so much to use it?
Water is a gift of nature. However, most of
the lakes in Bangalore have dried up. The ground water level
is fast depleting and population is rapidly increasing. As a
result, the demand for piped water supply today has increased.
Therefore, BWSSB has gone as far as 100 km to get water from
River Cauvery. Moreover, Bangalore is situated on a hill at
a height of 3000 feet above the sea level which means water
has to be pumped up all the way. This is a costly affair!
BWSSB incurs as much as Rs. 16 on treatment, conveyance and
distribution of one kilolitre of water. Whereas, a domestic
consumer is only paying Rs. 6.00 to Rs. 15.00 for consumption
upto 50,000 litres of water in various slabs. The non-domestic
consumers such as hotels and industries are paying 4 times more
for the same quantity of water. It is because of this cross
subsidy, that BWSSB is able to supply water to households at
relatively lesser cost. (If you want to know more about tariff
structure, please refer BWSSB Customer Charter)
2. How do I apply for a new water and underground drainage
connection to my house?
• Prescribed forms for Water Supply and
Under Ground Drainage are available for Rs.30 each at service
stations, Divisional –Executive Engineer and Sub Divisional
Assistant Executive Engineer’s office covering your area.
• Prescribed fees varies depending on the size of the
plot and height of the building. It includes inspection charges,
separate pro-rate charges for water supply and UGD.
• Documents to be enclosed: road cutting endorsement for
BMP or local body, tax paid receipt, copy of the sanctioned
plan issued by BMP/BDA/Gram Panchayat/ or CMC and in some cases
even occupancy certificate must be enclosed.
• Application along with other documents can be submitted
either directly or through a Licensed Plumber at the office
of the Assistant Executive Engineer, in the concerned sub-division.
• Time limit for delivery of service varies from 7 days
to 15 days depending on the size of the plot and the number
of floors.
3. What is the procedure to apply for
non-domestic water supply?
To get temporary and non-domestic connection for construction
purposes you have to:
• Obtain the application from BWSSB service stations,
water supply sub divisional and or divisional offices by paying
Rs. 30 each for water supply and UGD.
• Prescribed fees: Rs. 1650 which include meter costs
and meter deposits.
• Documents to be encloses: road cutting endorsement from
BMP or local body, tax paid receipt, copy of the sanctioned
plan issued by BMP/BDA/Gram Panchayat/ or CMC
• Application along with other documents can be submitted
directly or through a licensed plumber at the office of the
Assistant Executive Engineer in Sub division.
• Time limit: Seven days from application.
3. How do I apply for:
a. Conversion of non-domestic to domestic connection
and b. Khatha transfer or change of name?
a. Conversion of non-domestic to domestic connection.
• You can give the application on a plain paper with the
documents to prove that construction is completed.
• Application to be given to the concerned sub divisional
office.
• Time limit for delivery of service : 7 days after receipt
of road cutting endorsement.
b. Khatha transfer or change of name
• Documents to be enclosed: Khatha certificate ant Tax
paid certificate from BMP/BDA/Gram Panchayat/ or CMC latest
water supply bills and receipts, copy of sale deed.
• Application to be given personally to the concerned
sub divisional office.
• Time limit for delivery of service: 7 days from the
date of application.
4. Where can I pay my water bills?
• Payments either in cash DD or cheque can be
paid at any BWSSSB Kiosks at 24 hours on all 7 days a week.
• Bill can be paid availing Electronic Clearance System
facility.
• About 60 centres of 24 Hour cash kiosk have been installed
in different locations of the Bangalore City .
5. Which office of BWSSB should I Contact for our day-to-day
needs and problems?
It is the sub-divisional office in your zone
that is concerned with your day-to-day needs and problems pertaining
to water supply and sewerage. Form administrative convenience
of BWSSB, Bangalore is divided into five Division(zones)- North,
South, East, West and Central. Each Divisional Office is headed
by an Excutive Engineer. Each division is further divided into
3 to 4 Sub-Divisions (SD), Each Sub-Division is headed by an
Assistant Executive Engineer. In all there are seventeen Sub-Division
Covering Various areas in Bangalore. All the seventeen SDs and
five division are Under under the jurisdiction of the Office
of the Chief-Engineer (Maintenance), situated in Ist floor Cauvery
Bhvan.
6. If I have the Following complaints,
whom should I contact and what should I do?
Sl
.No |
Type Of Complaint |
Where to Lodge
Complaint |
Format to Complain |
Time Frame For
Response |
| 1 |
Leaks in water & sewage
lines |
Service station & AEE’s
Office
Interactive Voice Response system No: 1916
Email: chairman@bwssb.org or pro@bwssb.org
|
Personally/written
/phone/ internet
|
One
day |
| 2 |
Leaks in house connections |
EE’s office
Interactive Voice Response system No:1916
Email: chairman@bwssb.org or pro@bwssb.org
|
|
Within
2 Days |
| 3 |
Faulty meter/ meter testing |
Concerned AEE/AE/EE |
Written application + testing
fee of Rs 25 |
|
| 4 |
Delay in obtaining water supply and sewerage
connection |
Concerned AEE |
Personally or Written |
3 days |
| 5 |
Either directly or indirectly
asked to pay additionally ( over and above the scheduled
rates) for any of the services.
Harassed by any employee.
. suspected contamination of water.
|
EE, Addi. Chief Engineer(
Maintenance) Chief Engineer (Maintenance), PRO The complaint
can be Filed at address: Addi.Chief Engineer (Vigilance
& Quality Assurance)
3rd Main, Margosa Road, 18th Cross, Malleswaram
Bangalore-560012
Ph No 2945201
|
Written complaint |
7 days |
7. What should do if BWSSB does not revert as promised above?
Water Adalats are grievance redress meetings
convened once a month on a designated day at the Sub-Divisional
office and chaired by the concerned Executive Engineer. There
are 17 Sub-Divisional offices. Hence in a month there are 17
water Adalats. Details of Adalats will be are given in Table
21. Keep observing news papers regarding announcements of water
adalats.
You can use Water Adalats to resolve disputes
related to billing or any other disputes related to water supply
and Under Ground Drainage, non receipt of bill, irregular meter
reading etc.
8. If I am not satisfied with the
decision of AE, EE or water Adalat, what should I do?
If you are not satisfied with the decision of AE, EE or Water
Adalat particularly relating to billing disputes, you can lodge
a written complaint with the: Chief Engineer(Maintenance), Appeals
Committee, Cauvry Bhavan, Bangalore
9. How can I make use of BWSSB Customer’s Charter?
Priced at Rs.15, BWSSB guarantees reliable
and quality services to its customers. It provides detailed
information on the procedures to obtain various services and
redress customers grievance. It also lays down time limits for
obtaining these services. You can avail a copy of the Charter
at any of the AEE offices pertaining to the Maintenance Division.
10. How can I contribute to improving the quality of
BWSSB’s services?
12. Whom should I contact to seek information from
BWSSB under the Karnataka Right to information Act ( KRIA)?
Please refer Chapter 12 for application procedure.
Competent Authority: Public Relations Officer ; Tel No 22945114
Appellate Authority : Chief Administrative Officer; Tel No 22945102
13. Which are some of the important telephone number
in BWSSB?
Chairman : 22945100, 22945102
Chief Engineer (M) : 22945105
Chief Administrative Officer : 22945102
Public Relations Officer : 22945114
Address: 1st & 2nd Floor,
Cauvery Bhavan,
K G Road,
Bangalore-560009.
Email: chairman@bwssb.org,
pro@bwssb.org
Website: www.bwssb.org
