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:: Procedure >> Grievance

Grievance Redressal
Complaint redressal mechanism - formalities

Sl No.
Type of Complaints
Lodge Complaints
Format of Complaints
Time Frame for Response
1 Leaks in water & sewage lines Service station, AEE's office, EE's office, IVRS No.:1916 email: chairman@bwssb.org Personally/written/
phone/internet 		1day
2 Leaks in House Connections Owner have to get it done after taking permission from AEE Written application
with Road cutting
Permission from
BMP 		2days
3 Water supply Bills AE/AEE/EE Personally/Written 15 days
4 Faulty Meter-Meter Testing AEE Written application
+ Testing fee paid
Receipt for Rs.25 		7 days
5 Delay in obtaining water supply & sewerage connection EE., Addl.Chief Engineer(Maintenance)/Chief Engineer (Maintenance) Personally/Written 3 days
6 * Either directly or   inderectily asked to pay   additionally (over and   above the schedule   rates)  for any of the   services
* Harrassed by any    employee
* Suspected    contamination of    water 		* The Complaint can be filed at    the following address :    Additional Chief Engineer    (Vigilance & Quality    Assurance) 3rd Main,    Margosa Road, 18th Cross,    Malleswaram Bangalore    560012 Phone :2945201 Written Complaint 7 days

BWSSB Assurance What do you do if BWSSB does not revert as promised ? What must you do?

The Board will set right the problem
within the specified time frame

In case of faulty water meter :

-- If considered faulty if deviation is
more than 5% from actual qty of
water,testing fee refunded
& proportionate rebate allowed
-- If meter is not working, BWSSB
will calculate the average of previous
or subsequent 6 months readings
for billing in that period Water
Adalats started operating to settle
billing and any other disputes
connected to water, sanitary,
non-receipt of bill, irregular meter
reading etc.
-- Adalats convene at the
sub-divisional level and chaired by
the concerned Executive Engineer
BWSSB has set out a clear
escalation process to be followed if
the concerned office does not react
within the specified time frame. Meet
the concerned Asst.Exec Engineer /
Exec engineer during the time he /
she is available (3 to 3:40 pm every
working day) to meet the public. File
a written complaint to :

The chief Engineer (M),
BWSSB, II Floor,
Cauvery Bhavan
Bangalore 560009.

Tel/Fax No. : 2945105

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